FAQ

Who operates Teecuy?

Teecuy and teecuy.com are operated by H INTERNATIONAL NY LLC. The registered address is listed below. It is separate from the product-return address.

How should I choose a size?

Use the measurements and product description for the specific item. Fit can vary between classic tees, washed styles, sweatshirts and hoodies. Compare measurements with a similar garment you own, and email service@teecuy.com if you need clarification before purchasing.

Are all shirts printed on both sides?

No. Print placement and front/back artwork depend on the listing and the option you select. Check the product images and description before ordering. Accessories shown for styling are not included unless the listing expressly says they are.

How do I care for a printed item?

Follow the care information on the specific product and its label. Fabric, print method and finishes can vary. Do not rely on one washing instruction for every product in the store; ask us if the item’s instructions are unclear.

How long do processing and shipping take?

Processing: 1–2 business days. Standard carrier transit: estimated 3–5 business days after dispatch. The combined standard estimate is approximately 4–7 business days, excluding weekends and public holidays.

These are separate stages. Any different destination- or service-specific estimate must be disclosed before purchase. Estimates are not guaranteed arrival dates unless expressly stated. See Shipping & Delivery.

Do you offer free shipping?

Yes. Free standard shipping applies when the merchandise subtotal reaches $58 after discounts, excluding taxes and shipping charges. For orders below $58, available shipping charges are displayed at checkout before payment.

How can I track a parcel?

Use the tracking link or carrier-issued number in your shipping communication. You may also use 17TRACK parcel tracking. A store order number is different from a parcel tracking number. Contact service@teecuy.com with your order number and checkout email if you cannot find the shipping details.

Can I change or cancel an order?

An unshipped order canceled within 24 hours of purchase is eligible for a full refund. For a later cancellation or change request, email service@teecuy.com as soon as possible; we will check whether the order can still be stopped or amended. A dispatched order may need to follow the return process. Any additional cancellation or refund right required by law, including for an unaccepted shipping delay, remains unaffected.

Can I return something, and who pays postage?

Request an eligible change-of-mind return within 30 days after delivery. Check the conditions and any clearly disclosed exceptions in our Return Policy. You pay direct return postage for a change-of-mind return. We cover the reasonable return cost when a return is needed for a faulty, damaged, incorrect or materially misdescribed item. No restocking fee is charged.

The original outbound shipping charge is generally not refunded for a change-of-mind return, except where required by law. We do not retrospectively charge outbound shipping on an order that qualified for free shipping.

Where should I send a return?

Arrange the return by emailing service@teecuy.com first. The product-return address is 1220 Hayhurst Lane, Southfield, MI, 48034, USA. Do not send products to the registered office in Great Neck, New York. Include your order details so the parcel can be identified.

What if an item is damaged, faulty or incorrect?

Contact us with the order number and a description of the issue. Photos of the product and packaging help where available. Keep the item and packaging where possible while we review the case. We will explain the available remedy and any return arrangement. Mandatory legal rights are not limited to the voluntary change-of-mind window.

How do refunds and exchanges work?

We review returns without unnecessary delay and email the outcome. Approved refunds are submitted promptly to the original payment method unless law or an agreed arrangement requires another method. After submission, your bank or payment provider may take 5–15 business days to post the credit.

For a size, color or product exchange, contact us to check the available options. Exchanges depend on stock; an eligible return and a separate replacement purchase may be arranged.

Which payment options or coupons can I use?

Use the payment options and promotion combinations actually offered for your checkout. Availability depends on the order and provider. Review the currency, final total and relevant promotion terms before paying. See Payment Methods.

Company & customer care

Brand / website: Teecuy / teecuy.com

Legal operator: H INTERNATIONAL NY LLC

Registered business address — not for product returns:
34 LINFORD RD GREAT NECK, NY, USA

Email: service@teecuy.com